PRIVACY POLICY

Effective Date: August 3, 2023

INTRODUCTION
Welcome to Metropolis Travel / Roqueni Travel

As a tour operator, we understand the importance of privacy to our customers. This Privacy Policy explains how and why we collect, use, and safeguard your personal information when you interact with us, our website, our services, and our mobile application (collectively, "Services"). Please read this policy carefully to understand our practices. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy.

INFORMATION WE COLLECT
We may collect personal information such as:

• Identification information: including your full name, age, nationality, and passport or ID number.
• Contact details: such as your email address, phone number, and mailing address.
• Transaction information: related to your bookings, including payment and card information.
• Travel-related information: including flight details, destinations, dates, special requests, dietary preferences, and health-related information relevant to your travel.
• Technical data: such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access our Services.

HOW WE USE YOUR INFORMATION
We use your personal information to:

• Provide and manage our Services: such as processing bookings, managing payments, and communicating with you about your tours.
• Improve our Services: We may use your information to develop new features, conduct data analysis and audits, and improve user experience.
• Marketing: If you have not opted out, we may send you newsletters, special offers, and promotions.
• Legal compliance: We may use your data as required or permitted by any applicable law.

DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:

• Our service providers: such as hotels, airlines, car rental agencies, and tour guides.
• Law enforcement: If required by law or in response to valid requests by public authorities.
• For business transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, we may disclose your personal information to a prospective buyer.

DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have rights and choices regarding your personal data. These may include rights to access, correct, or delete your personal data, and to opt out of certain uses or disclosures of your personal data.

CHILDREN UNDER THE AGE OF 13
Our Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Services. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page.

CONTACT INFORMATION
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: info@metropolis.travel

CONSENT
By using our Services, you consent to our Privacy Policy.